Questions

What payment methods do you accept? TOP

We accept the following credit cards: Visa, MasterCard, American Express, and Discover, and Paypal.  All are processed through Paypal.  Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. As almost all items are custom-made to order payment is required before work can begin on your order, thus your credit card will be billed when your order is placed.

Do you ship Internationally? TOP

Yes, we will ship internationally, but we require that orders ship via a method that will provide delivery confirmation.  International orders are also subject to $5 handling fee. 


If you are an international customer interested in purchasing from First Birthday Tutus, please send us an email at info@firstbirthdaytutus.com.  In your email, please include the following:

1.  Exact Item(s) to be purchased

2.  Shipping Address

3.  Date Needed By

Please note, we are not responsible for any packages that are delayed in customs.

Do you collect sales tax? TOP

All residents in the state of Texas must pay 7.250% sales tax.  Also even if you live out of the state of Texas, but the shipping address is in Texas than your order will be sales tax.

When will my credit card be charged? TOP

A full payment is required at the time your order is submitted.  Your payment is a deposit on your custom-made items and work can not begin until payment is received.

When will my order ship? TOP

Everything at First Birthday Tutus is custom-made upon receipt of your order here in the USA.  Therefore it is very important to read the item description to find out how approximately when you can expect your item to be completed. 

You can find this information on the page of the item you are purchasing where it states "availablity".  Please note that this is NOT when your order will be received, but when your order will ship. 

We then recommend you add 3-5 days to that time frame to get an estimate of when your order will arrive.  If you need an item sooner than than that date, you may inquire about rush processing availability if it'snot offered as an option.

I only received part of my order, where is the rest of it? TOP

If you have ordered multiple items, please be aware they may arrive in separate packages.  Items will ship in accordance to the time frames stated in the items description, so some items may arrive more quickly than others.

Shipping Methods, Transit Times and Delays TOP

Please be sure to note the availability noted on each product page. This is the time frame from order date to ship date and does not include time in transit.

Most orders are shipped via USPS Priority Mail, UPS Ground or FEDEX Ground at the designers discretion unless otherwise noted.  Some smaller items may ship First Class Mail in order to keep shipping costs down.   If you have ordered multiple items, you may receive your items in separate shipments.  Shipping times may vary depending on the shipping destination and the courier used.

All items are sent with delivery confirmation. Once the US Postal Service or shipping company has confirmed that your order has been delivered, Birthday Couture and our partners are not responsible for lost, stolen, or damaged packages.

Your order will be shipped to the "ship to" address you enter at checkout. Please be sure that this address is accurate. Birthday Couture is not responsible for shipping and/or transit times as these are determined by the US Postal Service and are beyond our control. The Postal Service only guarantees a specific delivery date when Express Mail is selected; other shipping methods provide an estimated delivery date but are not guaranteed.

In addition, Please note that for any reason due to circumstances beyond our control shipping may be delayed (inclement weather, lost packages, customs etc.) - refunds will not be issued for packages delayed for circumstances out of our control.

Other Terms and Conditions TOP

The availability of the products and the prices displayed on the Website are subject to change at any time with or without notice. Your placement of an order through this Website constitutes your offer to purchase the items selected by you. We may accept or reject your offer, and your offer is not accepted by us until we ship your order.

You are selecting product colors as they appear on the Website screen. Actual product colors may not be exactly the same as those appearing on the Website screen.

Occasionally there may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. In the event a product ordered is no longer available or if the price has increased, we may decline your offer or we may contact you to confirm whether you would like to continue with your purchase given the new availability and pricing information.

What is your return and cancellation policy? TOP

If your item has not yet shipped or reached the creation stage, we can refund your purchase. However, due to the personal nature of our items, once the order begins the creation process (typically 24 hours after order), there are no refunds on purchases. At this point we will offer you a store credit in the amount of your order. Should you experience a problem with your order, we will be happy to offer you an exchange.

Due to the nature of our business in which all our items are custom made-to-order and/or personalized we do not accept returns. In addition our return policy is in place to protect us from "prom dress" syndrome returns- or returns that are purchased for a special event or photography session and then returned. The exception to this policy is if you receive a defective item or we made a mistake in processing your order. In which case we ask that you email us within 24 hours of delivery to advise us of the error.

Items approved for return must be in original unused condition. This includes but is not limited to: Pet stains, pet hair, odors of any kind including food, pet or smoke. Item must be free of rips, tears and be in perfect, unworn condition. Items must be packed carefully to avoid damage to the product during transit- permanent wrinkles or creases in the garment are unacceptable. If product comes with a tag, tag must be attached to the item. Determination if a return meets this criteria is left strictly to the owner, Rachel Lout. Returned items not meeting the criteria will be refused and sent back to the original purchaser.  First Birthday Tutus reserves the right to refuse any return that is initiated more than 48 hours after confirmation of delivery.

Before returning the item, please contact us first to obtain the return address. Many of our items ship directly from the designer and item must be returned to the designer in order to expedite and complete the exchange. Failure to do so may result in a delay in your exchange. When you contact us about the problem with your order, please provide the following information:
1. Your name and order number
2. Item being returned
3. Reason for return.

If a return is authorized it be must returned within in new condition so that we can send you a replacement item. It is also important to note that the replacement item will not be sent out until the returned item arrives. If you are on a tight time schedule it may be best to make other arrangements, such as purchasing another item and receiving credit once we receive the return.

If we confirm that the product is defective or we have made an error we will reimburse your shipping cost and send out a replacement immediately.  If we determine that the product is not defective or the error is not on our end then the cost of shipping to and from will be the responsibility of the customer.

Once an item has been shipped it is no longer the responsibility of First Birthday Tutus.  Please note that for any reason due to circumstances beyond our control shipping may be delayed (inclement weather, lost packages, customs etc.).  In the event that a package is delayed for circumstances out of our control refunds will not be issued. 

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